How To Post a Review On Google Maps

04 March 2010 Categories: Social

With Google Maps showing up in the organic search engines, it’s ever so important that businesses that provide services locally actively pursue getting positive reviews on their Google Maps listings.

By doing this, it accomplishes two things:

  1. Better Rankings within the 7-Pack
  2. A Good Social Profile (which improves calls & clicks)

The Challenge

Often small businesses have a hard time soliciting reviews from their customers online.  Typically that’s because it’s not always obvious on how to post a review. Google certainly hasn’t made it easy for people to post reviews for people who are not necessary internet savvy.  There are 4-5 steps one has to take to get to the spot where they can leave a review (this includes having to register an account with Google).  It’s very easy for your customer to start trying to leave you a review, but they’ll quickly give-up once they get stuck.

The Solution

I have found that when you ask your customers for a review that if you include a “how to video” like the one above you can often increase your chances of getting that review.

It also helps if you use a ethical bribe too.  Like 5% or 10% off their next order, etc.  I am sure you can come up with some creative ideas to reward your customers for leaving reviews on your Google Maps.

If you have had success getting your customers to leave you reviews let us know your strategies below in the comment section.

BTW, next time you ask a customer to leave you a review, include a link to the “how to leave a review on Google Maps” video.  You might just score yourself a nice review! :)

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Social Media For Teens, Celebs, Presidents And SEO Consultants?

04 March 2010 Categories: Social

Social Media Can Benefit An SEO Campaign.

To begin, I would like to thank Matthew Hunt for enabling me to contribute this article to his blog. As a keen SEO content writer and social media user I have learned just how important it is to network with others in the industry, a sentiment that Matthew clearly shares.

I first noticed Matthew’s company, Small Business Online Coach, whilst browsing my Twitter profile, so I thought it only fitting that the subject of the post should focus on the hot topic of the moment, social media.

If you are new to social media you may think that sites such as, Twitter and Facebook are dominated by celebrities and teenagers and not a viable platform for a professional business. In fact, after taking a closer look it is clear to see that individuals from a variety of industries use these websites to market their company and network with customers, stakeholders and others in the industry.

Whilst social media is often not classed as a direct SEO technique, it is a closely linked practice that provides a means for businesses to boost their online presence. So I guess the first question is, how can social media be used by businesses for this purpose?

Networking
– This is arguably the most important reason to use social media. Part of achieving a presence online, is connecting with other internet users, this could be customers or others in the industry.

Networking is the basis of all social media activity; once a business has started to follow relevant social media users they can then share information, communicate and ultimately start to become an authority in their industry.

Twitter and Facebook offer a means of contacting internet users that are relevant to a business, its products and services. What’s more there are a number of online directories such as, Listorious and WeFollow that can be used to find other Twitter users based upon detailed specifications.

Link Building – Taking a quick look at any Twitter or Facebook feed, it is clear that one of the most prevalent types of comments are those with links to external resources.

Article and press release writing are two techniques that SEO consultants regularly use to market websites. Social media sites offer the chance for consultants to point other users to these resources, increasing the chance that their clients’ websites are viewed by relevant consumers/industry figures.

In most cases other users will appreciate the opportunity to keep updated, as the next point explains.

Keep Up to Date – As well as communicating with other users, social media websites can be used to simply observe what people within the industry are writing about and to pick up the very latest tips and tricks of the trade.

As an example, Twitter users often tweet about their latest blog posts, articles, press releases and other information related to their industry. This offers an excellent opportunity for businesses to learn from others, again enhancing the importance of following relevant users.

Real Time Search – One of the most influential changes in Google is the introduction of real-time Twitter updates to their search listings. If a Twitter user tweets about a subject and includes a searchable phrase, say ‘SEO,’ when this is searched for the tweet will show up in the ‘Updates’ listings.

This is just another way that businesses can achieve a presence in the search engines for their key phrases.

Of course, it is always worth taking a look at how others are using social media. Below are just a few of the things that I have observed whilst using Twitter and Facebook.

Research Social Media – Before starting out in social media it is crucial to research the ways that it is used, by whom and how often. Whilst some social media sites may be perfect for a business, not all are. For example, there may be a high prevalence of companies in a specific industry on Twitter but only a handful on Facebook. Choosing the best social media route for you can be the difference between success and failure.

Also, business owners should look at how others are using social media, what they are posting, how often they are posting and with whom they are communicating.

Post Relevant Information – Some of the most successful social media users post information that is relevant to their followers/fans/friends.

In order to keep these users engaged it is important to regularly post significant information, tweeting about your dinner or that you are bored is one way to lose friends fast.

Designate Time – Above all it is vital that business owners do not underestimate the amount of time it will take to manage social media, in some cases it could call for an employee to dedicate every day to this type of marketing.

In order to keep the interest of Twitter and Facebook users, businesses should post on a regular basis. As mentioned previously in the post, the real-time function is a real advantage, posting relevant topics on a regular basis will ensure that the business dominates not only the organic listings but the ‘updates’ list too.

Of course this is just a starting point for any business that is thinking of venturing into the world of social media. There are vast resources online that discuss the best ways to use these websites, but as with anything, practice certainly makes perfect. It would be great to hear if you have any tips for using social media effectively for a business!

The Author of this guest post was Danii Ingram. Danii is one of the Content Writers at Creare and often writes on subject matters involving Social Media, e-marketing and SEO Content Marketing for the Creare blog.

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Fear, Uncertainty and Doubt

01 March 2010 Categories: Social

Back in the day, a lot of technology was sold using the F.U.D. principle. Business owners are pretty sharp, but when pressed for time they cannot always dig deeply and research every new thing that comes along. So tech sales agents would exploit this situation and tell them just enough to close a sale based on fear, uncertainty and doubt–otherwise know as FUD.

Sales by FUD was a dirty trick, but the funny thing is there usually was a legitimate issue that the business owner really did need to know about.

Today, iPhones have changed the way people shop in a big way.  Call me a fudster if you must, but retailers and services businesses across Canada will be left behind in the dirt if they don’t embrace a location-based marketing strategy involving social media and the Mobile Internet.

There is too much to say for one blog post, but here are some quick facts to support that claim:

  • 26% of mobile phones in Canada are iPhones or other smartphones.
  • 95% of mobile phones in Canada will be smartphones by 2013
  • Google searches on smartphones bring up local merchants first.
  • Merchants can do things to improve where they show up in searches.
  • People can stand in your store and check competitive prices and specials online.
  • 20% of Twitter traffic is questions or comments about products or merchants.
  • One social media comment from a stranger has the same brand impact as 100 views of a TV commercial.
  • Most regular web sites look horrible on a smartphone.
  • People can see how other people voted for your store compared to all your nearby competitors.
  • Paperless smartphone coupons are taking hold in a big, permanent way.
  • Worldwide scavenger hunt games have started where people win by “checking in” at designated places, including businesses.

Ignoring the smartphone-driven changes in shopping behavior is like leaving the bulbs burned out in your signage or having an unlisted phone number.

Don’t succumb to FUD, but you should know that it is time to figure out what to do.  If your primary business is done face to face with your customers, then you need some kind of Mobile Internet presence.

Here are some good places to start digging:

Guest Post By:

Chris Atkinson is a lifelong computer geek and serial entrepreneur who enjoys connecting the dots between strategic business problems and emergent technologies.  His past endeavours include co-founding one of Canada’s leading GEO-spatial software firms where he invented numerous successful techniques to boost clients’ sales. More recently he lead the enterprise re-engineering efforts for a long-respected firm in the Canadian market research industry.    He is currently interested in creating practical innovations to boost walk-in traffic for small retailers by using the mobile Internet, location-aware technologies and social media.  Connect with Chris Atkinson on LinkedIn here.

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Sixth Sense: The Future of How We Interact With Computers

18 January 2010 Categories: Social

This totally blew my mind!  Talk about Star Trek technology emerging before our eyes.

At TEDIndia, Pranav Mistry demos several tools that help the physical world interact with the world of data — including a deep look at his SixthSense device and a new, paradigm-shifting paper “laptop”.

I thought smart phone technology was a game changer, but this is totally wild!  I wonder how far before technology like this is a reality for the everyday user…?

How to you think this will change how we interact with computers…? How do you think this will change how a Small Business will market themselves?  Do think this will enhance social sites…?

Love to hear your thoughts in the comment section below.

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Comparison Shopping in 2010

07 December 2009 Categories: Social

Scanning Barcodes on your phone to do comparison shopping in real time while browser through a retail store is how your customers will shop.  If you have a small business, my question to you is… what are you doing to prepare for the new smart phone technologies?  What is your internet local/mobile search marketing strategy?

If you don’t have a plan for 2010, you may want to watch this video to inspire you to take action!

This is called grocery IQ – crazy! This is a Iphone application called Red Laser.   You can:

  • Check online prices for a DVD player.
  • Scan movies at the store and beam them to your TiVo.
  • Scan a book and check for reviews.
  • Scan the milk and add it to your grocery list.
  • And the list goes on and on.

Let us know in the comment section (below) if your company has started working on any mobile marketing strategies…? Let us know what you are doing and if you are experiencing any success.  Also let us know if this type of technology scares you as a business owner…?

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Adding a Optin Page to Your Facebook Page

01 October 2009 Categories: Social

Some (not enough) small business owners use opt-in boxes to capture leads on their websites, but they are not using them on their Facebook profiles.

Why Not?!

This is an easy, quick way to gather fully qualified leads from Facebook.  Facebook is a totally amazing way to get leads because people on there can see you are a REAL person.  People want to buy from people they know, like, and trust.  Facebook already gives this bonus, now you just need to act on it with a simple optin box.

Take your FB networking to the next level.  Adding a lead capture form to your Facebook page only increases your chances at capturing more leads and reduces any extra steps for your potential clients and/or customers.

NOTE: Be sure to give a good strong offer to capture the lead.

Let us know what you think of this Facebook tutorial in the comment section below.  If you haven’t yet joined our FB Page, there no time like present! :)

Click here to become a fan of our Facebook Page

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Adding Your Blog to Facebook

25 September 2009 Categories: Social

When you are a small business owner it is important that you find automation whenever and wherever possible (as long as it doesn’t skimp on quality).  Here is a great way to automate the task importing your blog posts into Facebook.

Facebook offers an option to add a RSS feed to the “Notes” section.    By doing this, whenever you update your blog it will automatically be added to your ‘FB Notes’.   The ‘FB Notes’ populates the ‘FB News Feed’ therefore, all your Facebook friends will see your new blog post(s).  Automation – a beautiful thing!

Just watch the video (above) about on how to implement this.  Be sure to comment below if you like this tutorial.  Ask any question if there is something you did not understand…?

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Small Business Internet Marketing in 2010

19 September 2009 Categories: Social

I know its not quite 2010 yet, but we are almost there and I wanted to comment on what it’s like to successfully market a small business in today’s marketplace.  After, watching the video above it’s obvious the world has changed so much in so little time.

The old ways of marketing via traditional media is not as effective as it once used to be.  People have moved online to consume their information on products and services they want to buy.

The difference on having a thriving business and one that is barely surviving can be something so simple as ‘internet marketing’ verses ‘NO internet marketing’.

I think a business needs to have rounded approach to internet marketing.  It’s not enough anymore to just focus on one method of internet marketing. They need focus on SEO, PPC, and social media marketing.  A small business, must also be savvy enough to know how to capture their clients/customers information to continue to build relationships enabling more marketing on the backend through email marketing, etc.

I think any business today who is not using and leveraging the internet and search engine marketing (too its fullest) to promote their offline business is simply crazy.   If they don’t, their competition will and that just spells – trouble.  I am not sure how anyone in this day and age who is not aware that is where people are and how they are making their buying decisions.

My question to all small offline businesses is… do you want to be thriving or just surviving…?

Now this is just my 2 cetns – take it or leave. What are your thoughts….? Do you think its essential to be marketing you offline business online…?  Let us know your thoughts below in the comment section.

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Using Google MY MAPS to Market Your Business

16 September 2009 Categories: Social

With MY MAPS showing up on Places Pages, its obvious that they have weight on the local ranking algorithm for the 7-Pack. Why not use this obvious knowledge to your advantage.   (If you are not a familiar with  what the 7-Pack is, then you may want to take our Google Maps Course – its free).

Creating a really good MY MAP can even bring you tons of traffic.   Look at this example I found of a MY MAP that someone created of Children Indoor Playgournds in Toronto.  It’s a perfect example of how adding value can pay back 10-fold with traffic.  This MY MAP has received over 200,000 views.  Amazing!

Google My Map Example

One of the best ways to market your business is to bring added value to your community.  Let’s say you own a restaurant.  Well, why not create a local tourism blog with other business owners in your community and you all can contribute to create interesting things to do in your city/town for locales and people visiting.

For example, make a walking tour map (like the example video above) and have the tour end up at your place of business. :)   You could have a lot of fun doing this and it could lead to some really great joint ventures with other local businesses.

An interesting note… this is the exact type of thing local TV news station, papers & magazines eat up.  Once you make your local community blog and some content like some interesting Google Tour Maps, be sure to send out some press releases.  I’m sure someone will pick up the story, which will obviously just bring more traffic and sales to all the businesses listed along the tours.

Now interesting enough (from my understanding) these MY MAPS can even get indexed and show up in the organic search engine results pages. Now I haven’t seen an example of this yet, so you know of one or find one add to the comment section below.  Assuming this is true, where MY MAPS can get indexed & display in the SERPs you will want to make sure you think carefully about the name of your map – just think Title Tag as your Map Title.  Also, why not consider creating a link building campaign back to your MY MAP, who knows you just might get some great traffic from the SERPs.

Some other tips you may want to consider when making your MY MAPS:

  • Add images & video to your maps.
  • Build links to your customer maps – even a simple link from your website or blog.
  • Embed your map on your blog or website.
  • When writing the information bubble content make it interesting.  Think sales copy.
  • Design customized placemarks.
  • Include links in the infomation bubble content back to your blog or site.
  • If you are trying to get more user content to show up in your small business Places Page then make sure your map  has the same name for your placemark as your business name displays in the Google Maps directory.
  • Remember to include useful details such as addresses and phone numbers for placemarks.
  • Build out your Google Profile page. You can leverage brand name value with a well-chosen profile name. When you hover over MY Maps Profiles it will show your photo icon and links to your site.  Use this to your advantage.  Think marketing, brand management, and bread crumbing.

It’s amazing how your business can greatly improve in sales when you contribute back to the greater good of your local community.   Just some food for thought.  Let me know what your thoughts are in the comment section below…?  If you create your own local tour map, be sure to leave the link in the comment section below so we can all see what you’ve done.

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Quality Vs Quantity

06 August 2009 Categories: Social

Quality Vs Quantity – that is the question.

Many business owners struggle with this question.  Some folks believe having more numbers will always allow you to win using the Thomas Power’s Law of Big Numbers. While others like Kevin Kelly who wrote 1000 True Fans believes in quality.

I think you need both to succeed, but if I had to choose one, I’d choose QUALITY.  I think if you can get the quality of your products and services right then you can gain the big numbers. Also, I think the approach of the 1000 True Fans is a very doable and reachable goal for many small businesses and a great starting point.

That’s just my two cents – what do you think…? Let me know in the comment section below.

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