How Social Search Works

12 March 2010 Categories: SEO, Social

Social search is not going away.  It is important for small businesses to get involved with the major social media sites especially now that social search is a part of the search results pages for people who belong to your social circles.

I believe small businesses should have several social profiles.  One that is personal for the actually owners or CEO’s.  One that represents the business (that can one day be sold with the business) – yes great social networks are worth big, big bucks! And savvy small businesses will educate and leverage their employee’s to participate in work social accounts.

The social sites I’d focus on are:

Then get a G-mail account and set-up your Google Profile and connect your social networks to it.  I’d also use Google Reader to follow current industry news for your business.  (Feel free to use the above links to connect me to your new social accounts)

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Client Expectations

07 March 2010 Categories: Social

Gary Vaynerchuk is one the smartest entrepreneur’s who use social media correctly. The reason I like him so much is he runs real business using social media as one of his major marketing methods, so he walks his talk.  Not the case with most folks who teach social media marketing.

My thoughts on whether social media marketing is for everyone really varies from company to company and product to product.  I don’t believe social media marketing is for everyone.  The big reason, is because it takes a ton of time and commitment and I haven’t met many (small) businesses willing to pour the money nor resources necessary to really use social media as a real marketing strategy.

If you are passionate like Gary Vaynerchuk (above) and willing to participate every day, every hour, every minute in social media activities then sure maybe this channel of marketing is for you.  But if your not, don’t waste you time nor money on social media marketing.

Now you can use social media sites as a SEO tactic (hint, hint – borrow authority to get secondary rankings in the Search Engine Results Pages) which is how I use it for most of my clients.  However, don’t register a Twitter account and tweek once a week thinking it’s going to produces sales, awareness, etc about your company.  Just not going to happen.

Client expectations are changing and it’s worth while looking at how you can integrate social media activities for your local business and be able to met this new client expectation that are forming.  If you do decide you want your business to become more active socially online then I suggest maybe start with one medium and really commit to that medium and then maybe re-purpose that content back out to the other social sites.  Pick from Facebook, Twitter, and/or YouTube – those are the 800 pound gorillas in the room.  My personal suggestion is choose video whenever possible.  It’s much more affordable then folks think.

That’s my 2 cents for today.  Share your comments below on your thoughts about social media and small business and client expectations of today’s marketplace.

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How To Post a Review On Google Maps

04 March 2010 Categories: Social

With Google Maps showing up in the organic search engines, it’s ever so important that businesses that provide services locally actively pursue getting positive reviews on their Google Maps listings.

By doing this, it accomplishes two things:

  1. Better Rankings within the 7-Pack
  2. A Good Social Profile (which improves calls & clicks)

The Challenge

Often small businesses have a hard time soliciting reviews from their customers online.  Typically that’s because it’s not always obvious on how to post a review. Google certainly hasn’t made it easy for people to post reviews for people who are not necessary internet savvy.  There are 4-5 steps one has to take to get to the spot where they can leave a review (this includes having to register an account with Google).  It’s very easy for your customer to start trying to leave you a review, but they’ll quickly give-up once they get stuck.

The Solution

I have found that when you ask your customers for a review that if you include a “how to video” like the one above you can often increase your chances of getting that review.

It also helps if you use a ethical bribe too.  Like 5% or 10% off their next order, etc.  I am sure you can come up with some creative ideas to reward your customers for leaving reviews on your Google Maps.

If you have had success getting your customers to leave you reviews let us know your strategies below in the comment section.

BTW, next time you ask a customer to leave you a review, include a link to the “how to leave a review on Google Maps” video.  You might just score yourself a nice review! :)

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Social Media For Teens, Celebs, Presidents And SEO Consultants?

04 March 2010 Categories: Social

Social Media Can Benefit An SEO Campaign.

To begin, I would like to thank Matthew Hunt for enabling me to contribute this article to his blog. As a keen SEO content writer and social media user I have learned just how important it is to network with others in the industry, a sentiment that Matthew clearly shares.

I first noticed Matthew’s company, Small Business Online Coach, whilst browsing my Twitter profile, so I thought it only fitting that the subject of the post should focus on the hot topic of the moment, social media.

If you are new to social media you may think that sites such as, Twitter and Facebook are dominated by celebrities and teenagers and not a viable platform for a professional business. In fact, after taking a closer look it is clear to see that individuals from a variety of industries use these websites to market their company and network with customers, stakeholders and others in the industry.

Whilst social media is often not classed as a direct SEO technique, it is a closely linked practice that provides a means for businesses to boost their online presence. So I guess the first question is, how can social media be used by businesses for this purpose?

Networking
– This is arguably the most important reason to use social media. Part of achieving a presence online, is connecting with other internet users, this could be customers or others in the industry.

Networking is the basis of all social media activity; once a business has started to follow relevant social media users they can then share information, communicate and ultimately start to become an authority in their industry.

Twitter and Facebook offer a means of contacting internet users that are relevant to a business, its products and services. What’s more there are a number of online directories such as, Listorious and WeFollow that can be used to find other Twitter users based upon detailed specifications.

Link Building – Taking a quick look at any Twitter or Facebook feed, it is clear that one of the most prevalent types of comments are those with links to external resources.

Article and press release writing are two techniques that SEO consultants regularly use to market websites. Social media sites offer the chance for consultants to point other users to these resources, increasing the chance that their clients’ websites are viewed by relevant consumers/industry figures.

In most cases other users will appreciate the opportunity to keep updated, as the next point explains.

Keep Up to Date – As well as communicating with other users, social media websites can be used to simply observe what people within the industry are writing about and to pick up the very latest tips and tricks of the trade.

As an example, Twitter users often tweet about their latest blog posts, articles, press releases and other information related to their industry. This offers an excellent opportunity for businesses to learn from others, again enhancing the importance of following relevant users.

Real Time Search – One of the most influential changes in Google is the introduction of real-time Twitter updates to their search listings. If a Twitter user tweets about a subject and includes a searchable phrase, say ‘SEO,’ when this is searched for the tweet will show up in the ‘Updates’ listings.

This is just another way that businesses can achieve a presence in the search engines for their key phrases.

Of course, it is always worth taking a look at how others are using social media. Below are just a few of the things that I have observed whilst using Twitter and Facebook.

Research Social Media – Before starting out in social media it is crucial to research the ways that it is used, by whom and how often. Whilst some social media sites may be perfect for a business, not all are. For example, there may be a high prevalence of companies in a specific industry on Twitter but only a handful on Facebook. Choosing the best social media route for you can be the difference between success and failure.

Also, business owners should look at how others are using social media, what they are posting, how often they are posting and with whom they are communicating.

Post Relevant Information – Some of the most successful social media users post information that is relevant to their followers/fans/friends.

In order to keep these users engaged it is important to regularly post significant information, tweeting about your dinner or that you are bored is one way to lose friends fast.

Designate Time – Above all it is vital that business owners do not underestimate the amount of time it will take to manage social media, in some cases it could call for an employee to dedicate every day to this type of marketing.

In order to keep the interest of Twitter and Facebook users, businesses should post on a regular basis. As mentioned previously in the post, the real-time function is a real advantage, posting relevant topics on a regular basis will ensure that the business dominates not only the organic listings but the ‘updates’ list too.

Of course this is just a starting point for any business that is thinking of venturing into the world of social media. There are vast resources online that discuss the best ways to use these websites, but as with anything, practice certainly makes perfect. It would be great to hear if you have any tips for using social media effectively for a business!

The Author of this guest post was Danii Ingram. Danii is one of the Content Writers at Creare and often writes on subject matters involving Social Media, e-marketing and SEO Content Marketing for the Creare blog.

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Fear, Uncertainty and Doubt

01 March 2010 Categories: Social

Back in the day, a lot of technology was sold using the F.U.D. principle. Business owners are pretty sharp, but when pressed for time they cannot always dig deeply and research every new thing that comes along. So tech sales agents would exploit this situation and tell them just enough to close a sale based on fear, uncertainty and doubt–otherwise know as FUD.

Sales by FUD was a dirty trick, but the funny thing is there usually was a legitimate issue that the business owner really did need to know about.

Today, iPhones have changed the way people shop in a big way.  Call me a fudster if you must, but retailers and services businesses across Canada will be left behind in the dirt if they don’t embrace a location-based marketing strategy involving social media and the Mobile Internet.

There is too much to say for one blog post, but here are some quick facts to support that claim:

  • 26% of mobile phones in Canada are iPhones or other smartphones.
  • 95% of mobile phones in Canada will be smartphones by 2013
  • Google searches on smartphones bring up local merchants first.
  • Merchants can do things to improve where they show up in searches.
  • People can stand in your store and check competitive prices and specials online.
  • 20% of Twitter traffic is questions or comments about products or merchants.
  • One social media comment from a stranger has the same brand impact as 100 views of a TV commercial.
  • Most regular web sites look horrible on a smartphone.
  • People can see how other people voted for your store compared to all your nearby competitors.
  • Paperless smartphone coupons are taking hold in a big, permanent way.
  • Worldwide scavenger hunt games have started where people win by “checking in” at designated places, including businesses.

Ignoring the smartphone-driven changes in shopping behavior is like leaving the bulbs burned out in your signage or having an unlisted phone number.

Don’t succumb to FUD, but you should know that it is time to figure out what to do.  If your primary business is done face to face with your customers, then you need some kind of Mobile Internet presence.

Here are some good places to start digging:

Guest Post By:

Chris Atkinson is a lifelong computer geek and serial entrepreneur who enjoys connecting the dots between strategic business problems and emergent technologies.  His past endeavours include co-founding one of Canada’s leading GEO-spatial software firms where he invented numerous successful techniques to boost clients’ sales. More recently he lead the enterprise re-engineering efforts for a long-respected firm in the Canadian market research industry.    He is currently interested in creating practical innovations to boost walk-in traffic for small retailers by using the mobile Internet, location-aware technologies and social media.  Connect with Chris Atkinson on LinkedIn here.

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Sixth Sense: The Future of How We Interact With Computers

18 January 2010 Categories: Social

This totally blew my mind!  Talk about Star Trek technology emerging before our eyes.

At TEDIndia, Pranav Mistry demos several tools that help the physical world interact with the world of data — including a deep look at his SixthSense device and a new, paradigm-shifting paper “laptop”.

I thought smart phone technology was a game changer, but this is totally wild!  I wonder how far before technology like this is a reality for the everyday user…?

How to you think this will change how we interact with computers…? How do you think this will change how a Small Business will market themselves?  Do think this will enhance social sites…?

Love to hear your thoughts in the comment section below.

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Comparison Shopping in 2010

07 December 2009 Categories: Social

Scanning Barcodes on your phone to do comparison shopping in real time while browser through a retail store is how your customers will shop.  If you have a small business, my question to you is… what are you doing to prepare for the new smart phone technologies?  What is your internet local/mobile search marketing strategy?

If you don’t have a plan for 2010, you may want to watch this video to inspire you to take action!

This is called grocery IQ – crazy! This is a Iphone application called Red Laser.   You can:

  • Check online prices for a DVD player.
  • Scan movies at the store and beam them to your TiVo.
  • Scan a book and check for reviews.
  • Scan the milk and add it to your grocery list.
  • And the list goes on and on.

Let us know in the comment section (below) if your company has started working on any mobile marketing strategies…? Let us know what you are doing and if you are experiencing any success.  Also let us know if this type of technology scares you as a business owner…?

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Adding a Optin Page to Your Facebook Page

01 October 2009 Categories: Social

Some (not enough) small business owners use opt-in boxes to capture leads on their websites, but they are not using them on their Facebook profiles.

Why Not?!

This is an easy, quick way to gather fully qualified leads from Facebook.  Facebook is a totally amazing way to get leads because people on there can see you are a REAL person.  People want to buy from people they know, like, and trust.  Facebook already gives this bonus, now you just need to act on it with a simple optin box.

Take your FB networking to the next level.  Adding a lead capture form to your Facebook page only increases your chances at capturing more leads and reduces any extra steps for your potential clients and/or customers.

NOTE: Be sure to give a good strong offer to capture the lead.

Let us know what you think of this Facebook tutorial in the comment section below.  If you haven’t yet joined our FB Page, there no time like present! :)

Click here to become a fan of our Facebook Page

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Adding Your Blog to Facebook

25 September 2009 Categories: Social

When you are a small business owner it is important that you find automation whenever and wherever possible (as long as it doesn’t skimp on quality).  Here is a great way to automate the task importing your blog posts into Facebook.

Facebook offers an option to add a RSS feed to the “Notes” section.    By doing this, whenever you update your blog it will automatically be added to your ‘FB Notes’.   The ‘FB Notes’ populates the ‘FB News Feed’ therefore, all your Facebook friends will see your new blog post(s).  Automation – a beautiful thing!

Just watch the video (above) about on how to implement this.  Be sure to comment below if you like this tutorial.  Ask any question if there is something you did not understand…?

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Small Business Internet Marketing in 2010

19 September 2009 Categories: Social

I know its not quite 2010 yet, but we are almost there and I wanted to comment on what it’s like to successfully market a small business in today’s marketplace.  After, watching the video above it’s obvious the world has changed so much in so little time.

The old ways of marketing via traditional media is not as effective as it once used to be.  People have moved online to consume their information on products and services they want to buy.

The difference on having a thriving business and one that is barely surviving can be something so simple as ‘internet marketing’ verses ‘NO internet marketing’.

I think a business needs to have rounded approach to internet marketing.  It’s not enough anymore to just focus on one method of internet marketing. They need focus on SEO, PPC, and social media marketing.  A small business, must also be savvy enough to know how to capture their clients/customers information to continue to build relationships enabling more marketing on the backend through email marketing, etc.

I think any business today who is not using and leveraging the internet and search engine marketing (too its fullest) to promote their offline business is simply crazy.   If they don’t, their competition will and that just spells – trouble.  I am not sure how anyone in this day and age who is not aware that is where people are and how they are making their buying decisions.

My question to all small offline businesses is… do you want to be thriving or just surviving…?

Now this is just my 2 cetns – take it or leave. What are your thoughts….? Do you think its essential to be marketing you offline business online…?  Let us know your thoughts below in the comment section.

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